Server offline in several data centers

Incident Report for Cocam'server

Resolved

This incident has been resolved.
Posted Feb 09, 2024 - 14:58 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 09, 2024 - 14:49 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 09, 2024 - 13:45 UTC

Update

We are continuing to monitor for any further issues.
Posted Feb 09, 2024 - 12:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 09, 2024 - 12:23 UTC

Identified

Several nodes remained offline despite the application of the first fix. We are working on a second fix
Posted Feb 09, 2024 - 11:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 09, 2024 - 11:15 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 09, 2024 - 09:06 UTC

Investigating

We are currently investigating this issue.
Posted Feb 09, 2024 - 06:44 UTC
This incident affected: Global server (Global Server, France - Paris, France - Gravelines, Japan - Tokyo, Japan - Osaka, Canada - Montréal, US - LA, Germany - Eygelshoven, Finland - Helsinki) and Cocam'server Guild (Cocam'server Guild, Web app, Windows App, API, VoIP).